Customer Service Manager (m/w/d) Airbus (Wirtschaftsingenieur/in)
As a Customer Meeting Coordinator (d/f/m), you will play a pivotal role in managing customer interactions in the unique environment of the Airbus Airspace Customer Definition Centre (CDC) located in Hamburg Finkenwerder. This world-class facility enables airlines and leasing companies to define and customize aircraft cabin interiors efficiently. In this dynamic position, you will ensure first-class hospitality and customer service, acting as the primary communicator between airline customers and various Airbus teams, while driving critical decision-making processes and delivering high-quality results.
Your tasks:
Represent the interests of Airbus at the CDC by delivering exceptional customer service and hospitality to airline customers.
Act as the primary point of contact for internal Airbus departments and cabin suppliers during customer meetings.
Prepare and facilitate customized agendas for each customer meeting, ensuring objectives are met and decisions are guided effectively.
Collaborate with the CDC technical team to guarantee on-time construction and preparation of temporary cabin mock-ups.
Ensure the availability of dedicated equipment and expert teams for seamless execution of customer meetings.
Work in a structured yet dynamic environment to resolve unexpected challenges and meet both customer and organizational demands.
VORAUSSSETZUNGEN:
Possess a degree in Engineering, Business Administration, or International Management.
4 years of customer service or equivalent work experience.
Demonstrable expertise in project management and process planning, with 3 years of relevant experience.
Proficiency in English at a negotiation level.
Hands-on experience with Google Workspace tools.
Strong communication and interpersonal abilities to manage contacts across all levels.
Capability to work independently in a structured yet creative environment.
Flexibility to adapt to unexpected circumstances and situations.
Benefits:
An unlimited employment contract
35-hour workweek
30 days of annual leave
An annual salary of around 80.000 €
An attractive package following the Equal Pay model
Flexible handling of overtime through compensatory time-off or payment