Freight Forwarder
Travelcargo International Removals is a Finnish company founded in 2005 and one of Finlands most trusted specialists in international relocations. We help private customers, companies, diplomats and expats move their homes and personal belongings from Finland abroad and from abroad to Finland.
Travelcargo is part of ATC Global Solutions Oy Ab, a Finnish logistics company with over 20 years of experience in international transport. We are FAIM certified, ISO 9001 and ISO 14001 certified, and members of FIDI, IAM and EUROMOVERS.
Our office language is mainly English.
We are now looking for a permanent, full-time International Move Coordinator for our office in Vantaa.
As an International Move Coordinator, you will be responsible for the practical coordination of international removals from start to finish. You will act as the customers main point of contact and coordinate the moving process together with sales, moving crews, overseas agents, transport partners, and our in-house freight forwarding and customs divisions.
The role combines customer service, international logistics and practical problem-solving. Every move is different, and the goal is to make sure the customer feels informed, well supported and in safe hands throughout the process.
Your tasks include:
Coordinating international household goods moves from Finland abroad and from abroad to Finland
Acting as the customers main point of contact during the moving process
Communicating with customers, overseas agents, transport partners, moving crews and internal departments
Scheduling packing, collections, storage, transport and deliveries
Coordinating air, sea and road transport solutions together with internal and external partners
Preparing and checking moving-related documents, instructions and shipment details
Following up on shipments and keeping all parties informed
Anticipating possible challenges and finding solutions in changing situations
Working with sales and operations to ensure a smooth handover from quotation to execution
You should have experience from a role where accuracy, communication and coordination are central. Previous experience from international removals or the moving industry is considered a strong advantage. Knowledge of freight forwarding, forwarding work, or air, sea and road freight is also a big plus.
We are especially interested in candidates with a background in one or more of the following areas:
International removals or moving services
Freight forwarding or forwarding roles
Air, sea or road freight
International logistics
Customs or transport-related documentation
Transport coordination
Relocation services
Export and import shipments
Customer service in an international environment
Project or customer case coordination
Good communication skills and a customer-focused way of working
Fluent Finnish and English skills, both written and spoken
Good organizational skills and attention to detail
Ability to manage several customer cases at the same time
A calm and solution-oriented approach in changing situations
Ability to work independently, but also as part of a team
Good general IT skills and willingness to learn new systems
A positive attitude and a good sense of humour
Swedish language skills are considered a strong advantage.
At Travelcargo, you will work with international customer cases in a service where good coordination makes a real difference. Moving abroad is often a major life event for the customer, and the coordinator plays an important role in making the process feel clear, safe and well managed.
A permanent, full-time position in a Finnish company
An international working environment and varied customer cases
A varied role where no two moves are exactly the same
The opportunity to work with customers, agents and partners around the world
A friendly team and a practical, down-to-earth working culture
The opportunity to improve processes and influence your own work
A stable company with strong international certifications and networks
A flexible approach to working hours and remote work after onboarding, when the work situation allows it
The work is mainly carried out from the office, but after onboarding, remote work and flexible working hours can be agreed depending on the situation and the nature of the tasks.
Please send your CV and salary request as soon as possible to:
You can apply in Finnish or English.