Passenger Traffic Coordinator
We are now looking for a permanent, full-time Freight Forwarder for our office in Vantaa to work with Travelcargos international removals, personal effects shipments and related transport solutions.
Our office language is mainly English, so the role requires fluent English skills. Fluent Finnish is also required for customer service, documentation and handling matters with authorities.
As a Freight Forwarder, you will be responsible for the practical coordination of transport and forwarding processes related to international removals and personal effects shipments. The role combines knowledge of air, sea and road freight, customs-related documentation, international communication and customer-focused problem-solving.
You will work closely with Travelcargos removals and sales teams, ATCs in-house freight forwarding and customs divisions, overseas agents, transport partners, shipping lines, airlines, terminals and customers.
Freight forwarding and coordination of international personal effects shipments
Arranging air, sea and road transport from Finland abroad and from abroad to Finland
Planning routes, schedules and transport modes together with internal and external partners
Communicating with overseas agents, shipping lines, airlines, terminals, transport companies and customs-related parties
Preparing, checking and following up on transport and forwarding documents
Collecting and coordinating information related to customs clearance and import processes
Following up on shipments and keeping customers and other parties informed
Handling exceptions and finding alternative solutions when plans change
Working with sales and coordinators on pricing, schedules and operational questions
Helping develop ways of working together with the team
To succeed in this role, you should have previous experience from freight forwarding, international logistics or transport coordination. We especially value experience with air, sea or road freight, as well as an understanding of documents and processes related to customs and international transport.
Previous experience from international removals or personal effects shipments is considered a strong advantage, but the most important thing is solid forwarding knowledge and the motivation to apply it in the international removals business.
We expect you to have:
Experience from freight forwarding, transport coordination or international logistics
Knowledge of air, sea and/or road freight
Understanding of customs, export and import processes and documents
Accuracy with documents, schedules and shipment details
Ability to handle several shipments and customer cases at the same time
A solution-oriented approach in changing situations
Good communication skills and a customer-focused way of working
Fluent Finnish and English skills, both written and spoken
Ability to work independently, but also in close cooperation with the team
Good general IT skills and willingness to learn new systems
A positive attitude and a good sense of humour
Swedish language skills are considered a strong advantage.
At Travelcargo, you get to use your freight forwarding and logistics knowledge in the field of international removals. The work is not only about handling freight bookings, but about coordinating complete cases where transport solutions, customs, documentation, schedules and customer experience are all connected.
A permanent, full-time position in a Finnish company
The opportunity to work in the specialist field of international removals and personal effects shipments
Varied transport solutions in air, sea and road freight
An international working environment and cooperation with agents and partners around the world
Support from ATCs in-house freight forwarding and customs expertise
A friendly team and a practical, down-to-earth working culture
The opportunity to improve processes and influence your own work
A stable company with strong international certifications and networks