Summer Job - Customer Service Representative / Dispatcher

Role Purpose:
Arranging transportation to end-destination as per schedule. Creating needed documents for the delivery and communicating order related information to stakeholders.

Key Tasks:

• Managing order-delivery process
• Delivery notes creation
• Booking local transports
• Transport document preparation
• Customer service for drivers visiting the Delivery Office
• Communication with CSRs, transport companies, forwarding agents, sales and production
• Mastering SAP to make deliveries progress
• Managing disturbances in the delivery process

Responsibilities:

• Plan and book local transport for own deliveries
• Ensure timely availability of needed documents
• Ensure PGI is done timely
• Manage the Order to Cash process for one domestic customer
• Prompt, adequate and proper communication regarding supply chain issues
• Proactively Inform Logistics Planner in case of issues, and take action whenever needed to avoid shipment delays and other issues
• Support production planner by communicating actively order quantities and loading dates to ensure material availability on time

Required Qualifications & Experience:

• Commercial / logistics education
• Language skills: Finnish and English
• SAP knowledge is seen as an advantage
• Organizational and co-operative skills
• Strong communication skills
• Problem solving skills
• Service orientation, flexibility, pressure tolerance
• Managing various things simultaneously
• Commitment to Eastman safety regulations