Sales processor

Summer Job - Customer Service Representative / Dispatcher

Taminco Finland Oy
Finland, 90620 OULU
Full-time
Temporary

Role Purpose: Arranging transportation to end-destination as per schedule. Creating needed documents for the delivery and communicating order related information to stakeholders. Key Tasks: - Managing order-delivery process - Delivery notes creation - Booking local transports - Transport document preparation - Customer service for drivers visiting the Delivery Office - Communication with CSRs, transport companies, forwarding agents, sales and production - Mastering SAP to make deliveries progress - Managing disturbances in the delivery process Responsibilities: - Plan and book local transport for own deliveries - Ensure timely availability of needed documents - Ensure PGI is done timely - Manage the Order to Cash process for one domestic customer - Prompt, adequate and proper communication regarding supply chain issues - Proactively Inform Logistics Planner in case of issues, and take action whenever needed to avoid shipment delays and other issues - Support production planner by communicating actively order quantities and loading dates to ensure material availability on time Required Qualifications & Experience: - Commercial / logistics education - Language skills: Finnish and English - SAP knowledge is seen as an advantage - Organizational and co-operative skills - Strong communication skills - Problem solving skills - Service orientation, flexibility, pressure tolerance - Managing various things simultaneously - Commitment to Eastman safety regulations

Translated