Laivanselvittäjä
At Outokumpu, we proudly stand as both an industry and global leader in driving a force for sustainability! As pioneers in sustainable stainless steel production, we're on a mission to create a world that lasts forever. With about 9,000 passionate employees and a presence in over 30 countries, Outokumpu stands as a trusted partner in stainless steel supply, esteemed by a rich list of leading brands such as Fiskars, Miele, Shell, Zwillinger and many more. Key Responsibilities: -Provide 1st level support to end users in German and English language via phone calls, chat, email, and our support portal. -Troubleshoot and resolve technical issues using solutions from our knowledgebase. -Escalate unresolved tickets to 2nd level support teams and third-party suppliers. -Assist users with IT service requests. -Ensure all actions are accurately recorded in our ITMS tool. -Perform user administration tasks across various IT systems. -Utilize and contribute to the development of our existing knowledgebase. Qualifications: -IT degree or equivalent qualifications. -Minimum of 1 years of experience in Service Desk or IT support. -Fluent in German and English both spoken and written -Excellent analytical and problem-solving skills. -Strong communication and customer service skills. -Experience with standard IT management tools such as Active Directory, O365, and Windows. -A mindset geared towards learning and skill development. -Experience with ServiceNow or a similar ITSM tool is preferred. Why Join Us? -Be part of a global leader in stainless steel manufacturing. -Work in a dynamic and innovative environment. -Opportunities for professional growth and development. -Competitive salary and benefits package. If you are passionate about IT support and eager to contribute to a leading company, we would love to hear from you. Share your CV in English and join the Outokumpu team!