Laivanselvittäjä
At Outokumpu, we proudly stand as both an industry and global leader in driving a force for sustainability! As pioneers in sustainable stainless steel production, we're on a mission to create a world that lasts forever. With about 9,000 passionate employees and a presence in over 30 countries, Outokumpu stands as a trusted partner in stainless steel supply, esteemed by a rich list of leading brands such as Fiskars, Miele, Shell, Zwillinger and many more.
Key Responsibilities:
-Provide 1st level support to end users in German and English language via phone calls, chat, email, and our support portal.
-Troubleshoot and resolve technical issues using solutions from our knowledgebase.
-Escalate unresolved tickets to 2nd level support teams and third-party suppliers.
-Assist users with IT service requests.
-Ensure all actions are accurately recorded in our ITMS tool.
-Perform user administration tasks across various IT systems.
-Utilize and contribute to the development of our existing knowledgebase.
Qualifications:
-IT degree or equivalent qualifications.
-Minimum of 1 years of experience in Service Desk or IT support.
-Fluent in German and English both spoken and written
-Excellent analytical and problem-solving skills.
-Strong communication and customer service skills.
-Experience with standard IT management tools such as Active Directory, O365, and Windows.
-A mindset geared towards learning and skill development.
-Experience with ServiceNow or a similar ITSM tool is preferred.
Why Join Us?
-Be part of a global leader in stainless steel manufacturing.
-Work in a dynamic and innovative environment.
-Opportunities for professional growth and development.
-Competitive salary and benefits package.
If you are passionate about IT support and eager to contribute to a leading company, we would love to hear from you. Share your CV in English and join the Outokumpu team!