Vastaanottovirkailija
Safarimarket is the local travel shop of Scandinavian Travel Group (STG), specializing in selling activities and experiences in Lapland for walk-in travelers visiting Levi. With over 20 years of experience, we provide diverse, intelligent, and customer-friendly service in a multicultural environment, driven by a shared passion for nature and the Arctic outdoor lifestyle. **Work Location & Conditions** - **Location:** Levi resort, Lapland (Safarimarket / STG office) - **Main office language:** English - **Client languages:** Excellent command of written and spoken English. Finnish and other languages are a big advantage. - **Schedule:** Full-time, flexible winter hours (according to agreement) - **Contract period:** 5 months, fixed-term 01.11.2026 to 31.03.2027 **Your Responsibilities** - **Daily Scheduling & Activity Planning:** Updating and organizing daily activities in the booking system, ensuring accurate availability. - **Customer Service & Sales:** Serving walk-in customers, handling online sales, social media inquiries, travel agents, and group sales. - **Communication with Local Suppliers:** Coordinating with activity suppliers and service partners regarding daily sales reports, last-minute requests, and operational updates. - **Front Desk Team Operations:** Engaging in daily teamwork and operations. Delegating, motivating, and maintaining team spirit under seasonal pressure. - **Customer Materials:** Preparing and printing customer handouts, updating front desk display materials, digital screens, and other customer-facing content. - **Forward Planning:** Staying ahead of operations by monitoring and preparing for upcoming weeks. **Requirements & Ideal Profile** - Minimum 1 year of experience in a similar position in a travel company in Finland/Scandinavia, OR at least 1 year in customer service and sales in a retail shop. - IT and booking systems proficiency: Confident use of Bokun (or similar), Travius, email Outlook, Microsoft Office applications, and daily reporting platforms (full training provided). - Sales-oriented thinking with a proactive approach to offering/upselling activities and understanding capacity limits to avoid overbooking. - Punctual, reliable, and highly self-disciplined with meticulous attention to detail. - Friendly, composed, and solution-oriented approach to guests and partners. - Local knowledge and Lappish erudition: Familiarity with the culture, nature, and tourism products of Lapland to provide authentic recommendations. - Ability to prioritize, multitask, and stay organized in time-sensitive, high-volume situations. - Supervisory experience with small teams is a strong advantage. **1\. COMPENSATION & BENEFITS** **Contract Type & Justification** This is a fixed-term employment contract. The fixed-term nature is legally justified by the strictly seasonal nature of the winter travel business in Lapland. **Base Salary & Included Hours** - **Contract Type:** Fixed Monthly Salary. - **Monthly Base Salary:** to be discussed - **Included Working Hours:** The base salary covers an average of 37.5 to 40 hours of work per week (approx. 160 hours per month). **Supplements (Paid in addition to the base salary):** - **Sunday & Public Holiday Work:** In accordance with the Finnish Working Hours Act, all hours worked on a Sunday or an official public holiday are compensated with a 100% pay increase (double pay). - **Evening & Night Work:** Work performed during evening and night hours will be compensated with the appropriate hourly supplements as defined in the current Program Services Sector Collective Agreement (Ohjelmapalvelualan TES). **Overtime & Working Time Averaging** Given the seasonal nature of our work, we utilize a working time averaging arrangement (tasoittumisjakso) under the Finnish Working Hours Act and the Program Services TES. Your hours are averaged over the full 5-month contract period rather than calculated week by week. This allows flexibility for more hours during our peak winter weeks and fewer during quieter periods. **Seasonal Company Performance Bonus** At the end of the winter season, a seasonal bonus is available (specific details and performance metrics will be informed during contract signing). **2\. ANNUAL LEAVE & SICK PAY** - **Annual leave accrual:** 2 days/month in year 1; 2.5 days/month from year 2 (Finnish Annual Holidays Act) - **Sick leave pay:** Full salary for the applicable period per the Travel Agency TES **3\. WHAT WE PROVIDE** - **Accommodation:** A private room in the Levi area can be provided. Rent is offered at a competitive price and managed via a separate fixed calendar-month lease agreement. - **Transport:** Free use of company cars for transport from your accommodation to the Levi office, according to the schedule and car availability. - **Connectivity:** Work phone with a Finnish SIM (unlimited domestic calls, texts, and internet). - **Work Clothing:** Guide gear: outdoor winter jacket (rated to 30°C), T-shirt, fleece, beany, pants, and boots. - **Insurance (paid by the company):** - mandatory accident insurance during work - additional free-time accident insurance - additional health insurance (specific conditions will be detailed during contract signing). **4\. ADDITIONAL PERKS** - **Ski Pass:** Access to a shared seasonal ski pass for Levi slopes. A personal seasonal pass can be provided at a special discount. - **Fitness:** Personal local Levi fitness club membership can be provided. - **Lifestyle:** Local worker discounts at selected restaurants and shops (515% via Levi Passi). - **Flexibility:** Flexible work schedule outside peak periods. **5\. CONTRACT DURATION & EARLY TERMINATION** - This offer is for a fixed-term position running from 01.11.2026 to 31.03.2027. - **Trial Period:** During the trial period (maximum 8 weeks), either party may end employment immediately and without giving a reason, except on discriminatory grounds. - **Contractual Early Termination:** After the trial period, the contract is binding on both parties until 31.03.2027.