Customer Support Analyst (Swedish & English)

As a Customer Support Analyst in a Fintech Account, you will join a great team to provide high-quality support for money transfer transactions.

Main Tasks:

• Provide solutions to inquiries regarding money transfer transactions or forward issues to relevant units.
• Deliver timely replies and accurate information to client requests.
• Assist customers through multiple channels, including phone, email, and chat.
• Identify and assess customer needs to ensure high satisfaction levels.

Requirements:

• Fluency in Swedish and English (C1/B2-equivalent).
• No previous experience in a similar role is required.

Work Conditions and Benefits:

• Relocation assistance.
• Fully paid training.
• Stable job with career development opportunities.
• Attractive salary.
• Additional health insurance.
• Access to over 50 benefits and services.
• Positive international working environment with support and learning.
• Employee referral bonuses.
• Focus on employee well-being, future growth, and team-building projects.

Employment Details:

• Contract Type: Direct hire.
• Work Schedule: Full-time.
• Location: Sofia, Bulgaria.