Service Instructor

**Join us as a Service Instructor in Cleaning Services in Salla** Are you a professional in the cleaning services industry and interested in a guiding role where you can support the teams daily work and ensure high-quality service? You will work under a supervisor as a service supervisor, with a key responsibility for ensuring the smooth operation and quality of cleaning at the client site. You will act as a key link between employees, management, and customers, supporting your supervisor. However, the role does not include formal managerial responsibility. Customer service is central to the role, and success requires a customer-oriented mindset and strong interaction skills. In your position, you directly influence the customer experience and the smoothness of client relationships, so active collaboration, clear communication, and a solution-oriented approach are essential. **Your responsibilities include, among others:** - Ensuring the daily cleaning work runs smoothly and meets quality standards, as well as planning work distribution and using resources cost-effectively - Continuously developing operations together with your supervisor and actively contributing improvement ideas - Guiding and onboarding staff - Collaborating with clients - Regular participation in practical cleaning work **We expect you to have:** - Experience in cleaning work and knowledge of facility cleaning - The ability to guide and support the work community in daily situations and provide clear feedback - Good organizational skills and initiative - A customer-friendly approach and positive attitude - The ability to work under pressure and solve problems - Communication skills in Finnish or English, both spoken and written. Language skills are important in a guiding role to ensure understanding of work instructions, safe working practices, and proper management of the employment relationship - A valid work permit if you are not a Finnish citizen - A drivers license **Considered an advantage:** - Previous experience in supervisory or leadership roles - A hygiene passport and/or occupational safety card **We offer you:** - A permanent, full-time employment contract (37.5 hours per week) - Work shifts on weekdays and weekends, mainly in the mornings and daytime (flexibility for different shifts is appreciated) - A mutually agreed start date - Comprehensive onboarding, a renewed onboarding path, and additional training through the N-Clean Academy platform - Competitive salary according to the collective agreement for property service employees: €2,177/month **Did you know?** At N-Clean, people enjoy workingour employee eNPS score is an excellent 55! This is reflected in our daily work through mutual appreciation and a genuine way of working and succeeding together. N-Clean has performed well in the HUMAN POWER competition for several years, reflecting our long-term commitment to developing a people-centered and responsible working life. In 2024, we were chosen as the most people-oriented workplace, and in 2025, we placed third in the competition and also achieved 3rd place in the category Finlands most people-oriented working life act. This recognition highlights our human-centered recruitment approach, where interaction, appreciation, and candidate experience are at the core. **Apply to join our top team!** **Submit your application as soon as possible, but no later than May 13, 2026.** **Please note that we review applications during the application period, and the position may be filled before the deadline once a suitable candidate is found.** We only accept applications through the application form on our website.