Service Instructor

Join us as a Service Instructor in Cleaning Services (hotel and facility cleaning) OULU and KEMPELE

Are you a professional in the cleaning services industry and interested in a guiding role where you can support the teams daily work and ensure high-quality service?

You will work under a supervisor as a service supervisor, with a key responsibility for ensuring the smooth operation and quality of cleaning at the client site. You will act as a key link between employees, management, and customers, supporting your supervisor. However, the role does not include formal managerial responsibility.

Customer service is central to the role, and success requires a customer-oriented mindset and strong interaction skills. In your position, you directly influence the customer experience and the smoothness of client relationships, so active collaboration, clear communication, and a solution-oriented approach are essential.

Your responsibilities include, among others:

• Ensuring the daily cleaning work runs smoothly and meets quality standards, as well as planning work distribution and using resources cost-effectively

• Continuously developing operations together with your supervisor and actively contributing improvement ideas

• Guiding and onboarding staff

• Collaborating with clients

• Regular participation in practical cleaning work (including deep cleaning tasks)

We expect you to have:

• Experience in cleaning work and knowledge of facility cleaning

• The ability to guide and support the work community in daily situations and provide clear feedback

• Good organizational skills and initiative

• A customer-friendly approach and positive attitude

• The ability to work under pressure and solve problems

• Communication skills in Finnish or English, both spoken and written. Language skills are important in a guiding role to ensure understanding of work instructions, safe working practices, and proper management of the employment relationship

• A valid work permit if you are not a Finnish citizen

Considered an advantage:

• Previous experience in supervisory or leadership roles

• A hygiene passport and/or occupational safety card

• A drivers license

We offer you:

• A permanent, full-time employment contract (37.5 hours per week)

• Work shifts on weekdays and weekends; early mornings starting from 6:00 AM, as well as morning, daytime, and evening shifts (flexibility to work different shifts, including weekends, is appreciated)

• A mutually agreed start date

• Comprehensive onboarding through a renewed onboarding path and additional training via the N-Clean Academy platform

• Competitive salary according to the collective agreement for property service employees: €2,177/month.

Did you know? At N-Clean, people enjoy workingour employee eNPS score is an excellent 55! This is reflected in our daily work through mutual appreciation and a genuine way of working and succeeding together.

N-Clean has performed well in the HUMAN POWER competition for several years, reflecting our long-term commitment to developing a people-centered and responsible working life. In 2024, we were chosen as the most people-oriented workplace, and in 2025, we placed third in the competition and also achieved 3rd place in the category Finlands most people-oriented working life act. This recognition highlights our human-centered recruitment approach, where interaction, appreciation, and candidate experience are at the core.

Apply to join our top team!

Submit your application as soon as possible, but no later than May 13, 2026.

Please note that we review applications during the application period, and the position may be filled before the deadline once a suitable candidate is found.

We only accept applications through the application form on our website.