Senior Manager, Service Management Office (ServiceNow)

About the role

• Lead the Service Management Office (SMO) and govern ITSM practices according to ITIL/ISO 20000
• Coordinate SIAM practices to ensure seamless integration and clear accountability across all service providers
• Own the KPI framework and drive data-driven service improvement and maturity roadmaps
• Act as a trusted partner to lead change management, communication, and the adoption of ITSM best practices

We are looking for

• Strong experience in leading IT service management, governance, SIAM environments
• Strong experience in team leading either in matrix or direct
• Deep handson knowledge of ServiceNow (must have), preferably including related certifications
• Practical understanding of ITIL and/or ISO 20000 and their reallife application
• Excellent communication skills and a structured, developmentoriented mindset
• Fluent English skills

Other information:

Start: As soon as possible

Employment period: Permanent contract with Academic Work

Location: Helsinki or Vaasa, hybrid model

Our recruitment process
This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.