Senior ServiceNow Consultant, Tampere

About the role

This senior role involves bridging strategic ideas with operational execution within ServiceNow. You will be instrumental in driving development, ensuring process consistency, and fostering best practices across a dynamic team.

You are offered
We offer a role where your work is concretely visible in the everyday life of the entire organization. You will get to build, develop and influence how modern service management works.

Work tasks

This role focuses on hands-on ServiceNow development and configuration, process alignment, and driving continuous improvement within the service management landscape, working closely with stakeholders to translate concepts into solutions.

• Perform hands-on configuration, reporting, and form creation within ServiceNow.
• Assist with service offering requests and address user needs effectively.
• Ensure consistent adherence to agreed-upon ITSM processes.
• Drive development and continuous improvement initiatives for the ServiceNow platform.
• Facilitate workshops and discussions to align stakeholders and gather requirements.
• Take ownership of the ServiceNow platform, ensuring data accuracy and timeliness.
• Develop and evolve the Service Catalog from concept to successful implementation.

We are looking for

• Advanced knowledge of the ServiceNow platform, including configuration, workflows, reporting, and form creation.
• Advanced knowledge of multiple ITSM processes and overall service management structures.
• Ability to work independently and proactively with minimal supervision.
• Fluent in English.
• Practical experience as a ServiceNow / Service Management expert.
• Good knowledge of ITIL principles and their real-world application.

It is meritorious if you have

• Experience in a facilitative and development-oriented role.
• Demonstrated focus on detailed execution and thoroughness.
• Proven ability to work collaboratively within and across teams.

Our recruitment process
This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.