RECEPCIONAR/KA

Opis posla: Vođenje i obrada telefonske i email korespondencije sa stranim i domaćim gostima Primanje (check-in) gostiju uz pružanje osnovnih i dodatnih informacija Iskrena, topla i prijateljska dobrodošlica te briga o gostima tijekom njihovog boravka Izrada rezervacija i prodaja smještajnih kapaciteta „walk-in“ gostima Izdavanje i naplata računa za individualne goste Odjava (check-out) gostiju uz kontrolu naplate svih pruženih usluga Primanje i rješavanje jednostavnih reklamacija Suradnja i koordinacija s ostalim odjelima hotela Održavanje čistoće i urednosti recepcije Briga o sigurnosti i poštivanju kućnog reda unutar i u neposrednoj blizini objekta Ostali pomoćni poslovi po nalogu Uvjeti: Minimalno 1 godina iskustva na istim poslovima (prednost rad u hotelima visoke kategorije) Obavezno znanje engleskog jezika; njemački ili talijanski prednost Aktivno poznavanje rada na računalu; iskustvo s Google Workspace i Hotels Touch sustavom prednost Izražene komunikacijske i organizacijske sposobnosti Ljubaznost, gostoljubivost i sklonost timskom radu Točnost, proaktivnost i fleksibilnost Spremnost za rad u smjenama, vikendima i praznicima Nudimo: Uvođenje u rad: upoznavanje s objektima, softverom i internim procesima Puno radno vrijeme u smjenama (jutro i poslijepodne) Sezonski posao: 01.05.2026. – 30.09.2026. Zajednički smještaj i jedan obrok osigurani Ugodna radna atmosfera i timski rad Primanja: 1.400 EUR neto Rad u dinamičnom i zabavnom turističkom okruženju s gostima iz cijelog svijeta Zainteresirani kandidati mogu poslati svoj životopis i nekoliko rečenica o tome zašto žele raditi kod nas na: Job description: Handling phone calls and email correspondence with Croatian and international guests Guest check-in while providing basic and additional information Honest, warm, and friendly welcome, taking care of guests during their stay Managing reservations and sales for walk-in guests Issuing and charging invoices for individual guests Guest check-out, ensuring all services are accurately charged Handling and resolving minor guest complaints Cooperation and coordination with other hotel departments Maintaining tidiness and presentability of the reception area Ensuring and enforcing house rules in and around the property Other miscellaneous tasks as assigned Requirements: Minimum 1 year of experience in the same role (experience in higher-category hotels is an advantage) Fluent English is required; German or Italian is an advantage Basic computer skills required; experience with Google Workspace and Hotels Touch System is a plus Strong communication and organizational skills Friendliness, hospitality, and teamwork orientation Punctuality, proactivity, and flexibility Available to work in shifts, weekends, and holidays We offer: Onboarding: introduction to properties, software, and internal processes Full-time work in shifts (morning and afternoon) Seasonal job: 01.05.2026 – 30.09.2026 Shared accommodation and one meal per day provided Pleasant working environment and teamwork Salary: 1.400 EUR net Work in a dynamic and fun tourist environment with guests from all over the world Interested candidates can send their CV and a few sentences explaining why they want to work with us to:

Not Specified (12 months)