After Sales Service Specialist
1. Customer development and retention: Identify and prospect new customers through digital, telephone, or face-to-face channels; maintain business relationships with existing customers, resolving queries and ensuring their satisfaction through after-sales follow-ups. 2. Negotiation, closing, and execution of sales: Present products/services, prepare quotes, negotiate commercial terms, and sign contracts; coordinate order fulfillment, ensuring compliance with agreed deadlines and conditions. 3. Order management and logistics relations: Supervise delivery tracking, verify product conformity, manage billing, and resolve incidents related to payments or transportation. 4. Market analysis and reporting: Monitor industry trends, identify sales opportunities, and prepare periodic reports with performance data (volume, quotas) to evaluate strategies. 5. Use of tools and internal collaboration: Manage CRM systems to record customer interactions and update data; coordinate with logistics, finance, and marketing using digital platforms to optimize operations.