(1) Responsible for vehicle maintenance processes development and technical guidance. (2) Responsible for maintenance quality system management and optimization. (3) Responsible for customer requirements analysis and service plan development. (4) Responsible for after-sales service strategy implementation and resource co-ordination. (5) Responsible for technical competence enhancement and knowledge management. (6) Complete other work assigned by superior leaders. Ensuring Service Satisfaction Implement and maintain high service quality standards, consistently meeting and exceeding customer expectations. Conduct post-service follow-ups with customers to gather feedback and address concerns, ensuring their satisfaction. Utilize customer feedback to identify areas for service improvement and recommended necessary enhancements. Ensuring Vehicle Operation Conduct thorough pre-operation inspections to guarantee the safe and efficient operation of vehicles Monitor vehicle performance during operation, promptly identifying and addressing any mechanical issues. Collaborate with maintenance teams to schedule regular maintenance and repairs for optimal vehicle performance. Team Collaboration Work collaboratively with diverse teams, including drivers, maintenance personnel, and management, to ensure a cohesive operational environment. Contribute insights and feedback in team meetings to address challenges and implement solutions.