ID. EURES: 27236, FRENCH CUSTOMER SUPPORT SPECIALIST - GOOGLE LOCAL SERVICES ADS
PERMANENT POSITION IN BARCELONA ¿ APPLICATIONS TO: WITH REFERENCE: EURES.FR_LSA_SUPPORT - - DEADLINE FOR APPLICATIONS: 17/04/2022 - - TELEPERFORMANCE SPAIN, WITH MORE THAN 4,700 EMPLOYEES IN 10 SITES (CERTIFIED WITH GREAT PLACE TO WORK, AENOR AND TOP EMPLOYER), IS LOOKING FOR A GROUP OF HIGHLY-SKILLED PROFESSIONALS TO JOIN AS A CUSTOMER SUPPORT SPECIALISTS - - YOUR RESPONSIBILITIES: VERIFICATION OPERATIONS / REACTIVE SUPPORT / PRODUCT OPERATIONS / PROCESS GOOGLE GUARANTEE CLAIMS PER QUALIFICATION GUIDELINES / QUALITY MONITORING AND IMPROVEMENT OPERATIONS / PROVIDER SUPPORT AND RETENTION / PROPERLY PREPARE AND SET EXPECTATIONS WITH BUSINESSES ABOUT THE ONBOARDING AND GO-LIVE PROCESS / DEVELOP A DEEP UNDERSTANDING OF THE ONBOARDING REQUIREMENTS/PROCESSES FOR OUR PRODUCT ACROSS DIFFERENT REGIONS / SUPPORT AD-HOC OPERATIONS WORK AS NEEDED - - - PROFILE OF EMPLOYEE: PROFICIENCY LEVEL OF FRENCH / ABILITY TO SPEAK AND WRITE ENGLISH FLUENTLY / EXPERIENCE IN A FAST-PACED, SCALED OPERATIONS ENVIRONMENTS / EXPERIENCE WORKING IN A CALL CENTER ENVIRONMENT AND A CUSTOMER-FACING ROLE / PROFICIENT IN GOOGLE DOCS AND SHEETS AND/OR MICROSOFT WORD AND EXCEL - - - NICE TO HAVE: BACHELOR'S DEGREE IN BUSINESS AND 2+ YEARS OF EXPERIENCE IN SIMILAR FIELDS: WORKING WITH LEGAL TEAMS, TRUST & SAFETY, VETTING OR SIMILAR, EXPERIENCE WORKING WITH LOCAL LEGISLATION OR GOVERNMENT ENTITIES, FAMILIARITY WITH HOME SERVICES, SUCH AS PLUMBING, LOCKSMITHS, ELECTRICAL ETC. - - - WORKING CONDITIONS: SALARY 19.200¤ GROSS / YEAR + UP TO 1.000¤ GROSS/YEAR IN BONUS // PLACE OF WORK: BARCELONA / FULL-TIME POSITION (39 HOURS/WEEK) / SAFETY PACKAGE: FLIGHT TICKET + TAXI TO THE AIRPORT + TAXI FROM THE AIRPORT IN SPAIN TO YOUR NEW ACCOMMODATION + PCR TEST COST COMPENSATION + ACCOMMODATION IN A NICE INDIVIDUAL STUDIO + SUPPORT WITH A PRIVATE HEALTH INSURANCE // REFERRAL PROGRAM: BRING A FRIEND AND GET A REFERRAL FEE (600¤ - 1.000¤ DEPENDING ON THE LANG. Para acceder al detalle de la oferta haga click aquí