Customer Care Coordinator Export
We are currently looking for a summer temp within: Customer Care Coordinator Are you looking for a customer-oriented summerjob within shipping, and wish to work in an international environment? Then you should apply for the role of Customer Care Coordinator in our Customer Service department! Job Purpose The primary functions of Customer Service are to ensure high quality service by delivering targets, objectives, and customer satisfaction. This is achieved by pro-actively coordinating and managing our customer portfolio and building strong customer relationships. It is also expected to be an active participant in the continuous improvement of the department's daily functions and procedures. Your profile We are looking for someone with a can-do attitude, who is a problem solver and can work independently. To be able to function well both internally within the workgroup and externally towards customers, you need to be socially competent, a good listener and committed. Previous working experience within customer service (especially the shipping industry and/or transport), is an advantage but not compulsory. It is compulsory for you to be fluent in Finnish, in both verbal and written form. You also need to have good verbal and written skills in English. Good working knowledge of modern IT-systems such as Gmail and MS office is expected. If you have experience from Sales Force, it is an advantage. All communication with customers takes place primarily through the ONE LiveChat tool. Primary Job Responsibilities Have daily correspondence with customer regarding their bookings Actively promote and support customers with ONE eCommerce tools Provide accurate processing and coordination of customer requests to ensure all import carries and merchant instructions are processed effectively Being the first point of entry for resolving customer queries, and disputes Ensure that quality standards are maintained but also work towards enhancing the service towards customers Prepare and control over local cargo manifests to Customs Communicate and collaborate with other departments such as Sales, Finance, Operations and Equipment control Communicate globally with our ONE-offices Competencies Business and commercial awareness Customer focus and communication Problem solving Decision making Teamworking abilities Ability to work under pressure Ability to prioritise own workload Proactive, enthusiastic and flexible approach Application This is a temporary summer employment that starts around May until end of August (or based on agreement) Please send your application including a Cover Letter and a brief CV, in English, at latest April 6 22:00 EET. Please apply for this role at https://careers.eua.one-line.com/job/667313 If you have any questions about this role, please contact. What we can offer you Here at ONE, we can offer you positive and helpful colleagues in a professional environment. We believe in teamwork and always strive to provide the highest level of service to our customers. You will be working in our new and modern office, which is located in the Hermanni area, near the Kalasatama metro station. Ocean Network Express (ONE) was incepted on July 7, 2017 following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States and Brazil. ONE is the world's sixth largest container carrier with a fleet size of approximately 1.59 million TEU. Operating more than 220 vessels, it offers an expeditious and a reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.