CALL OPERATOR
• DEALS DIRECTLY WITH CLIENTS’ QUERIES OVER CHAT SYSTEM, E-MAILS, TELEPHONE, DEPENDING ON HOW THE QUERY WAS INITIATED AND IS RESPONSIBLE TO RESPOND TO CLIENT WITHIN 24 HOURS, AS THIS IS THE COMPANY’S POLICY • DETECTS LEADS AND PASSES THEM TO THE APPROPRIATE CLIENT RELATIONS MANAGER • RESOLVES MISUNDERSTANDINGS AND HANDLES ‘DIFFICULT’ CLIENT IN A POLITE AND PROFESSIONAL MANNER • DIRECTS UNRESOLVED ISSUES TO DESIGNATED PEOPLE AND/OR DEPARTMENTS; COMMUNICATES AND COORDINATES WITH THEM AND RESPONDS TO CLIENTS’ REQUESTS/QUERIES ACCORDINGLY • PROMOTES THE PRODUCTS AND SERVICES OFFERED BY THE COMPANY TO THE CLIENTS BY MEANS OF CHAT SYSTEM AND E-MAILS, • DEGREE IN A RELEVANT FIELD (BUSINESS MANAGEMENT, COMPUTER SCIENCE) IS CONSIDERED AN ADVANTAGE • FLUENT ARABIC SPEAKER WITH GOOD ORAL AND WRITTEN SKILLS IN ENGLISH • STRONG CUSTOMER SERVICE SKILLS • STRONG COMMUNICATION AND INTERPERSONAL SKILLS, EURES ADVISOR, MARIA PITSILLIDOU,