Experiences Coordinator

Northern Lights Village is seeking a positive and engaging Experiences Coordinator to join the team in Finnish Lapland. The primary focus of this role is to manage the logistics for daily guest experiences, facilitating the work of Wilderness Guides and Guest Services Attendants while ensuring high levels of guest satisfaction and innovation.

Key Responsibilities

• Coordinating logistics, scheduling, and transportation for all activities.
• Managing and motivating team members.
• Managing inventory for guest winter gear, staff clothing, and activity equipment.
• Liaising with internal and external partners, including taxi companies, reindeer herders, and husky kennel workers.
• Monitoring and evaluating program effectiveness and making necessary adjustments.
• Ensuring all activities are conducted safely and in accordance with company policies.
• Maintaining records of notable information such as injuries, costs, behavioral incidents, and participant interests.

Requirements

• Fluent spoken and written English.
• Valid B driver's license.
• 2 or more years of experience in a similar role.
• Experience working as a wilderness guide.
• Strong organizational and time management skills.
• Strong interpersonal and communication abilities.
• Creative thinking skills with the ability to innovate and implement new ideas.
• Resilience and the ability to work flexibly under pressure.
• Patience and compassion when dealing with staff and guests.

Beneficial Qualifications

• Knowledge of the Finnish language.
• Knowledge of the local area.
• Photography skills.
• First Aid certificate.

Work Conditions and Benefits

• Duration: Seasonal position starting in November and ending in March/April.
• Working Hours: 120 hours per 3-week period.
• Salary: Base monthly salary starting from 2752€ (negotiable based on experience).
• Benefits:
• Private healthcare.
• Other benefits according to the collective labor agreement.
• Discounts across properties and facilities.
• Opportunity for a shared room for 300€/month.
• Opportunities for professional development and training.
• A positive and supportive working environment.