Customer Service Representative

We are currently looking for a Customer Service Representative. In this role, you will be responsible for processing incoming orders and responding to inquiries from both internal and external customers.

Key Responsibilities

• Handle customer interactions related to service issues, order processing, and support services;

• Begin developing strong relationships with a defined portfolio of customers;

• Act as backup support for Customer Service colleagues as needed;

• Collaborate with various internal departments to ensure smooth order fulfillment and delivery;

• Process and amend orders in the system, providing immediate confirmations to customers;

• Coordinate with third-party logistics providers to ensure complete and accurate documentation for timely deliveries;

• Monitor order status and due dates in line with Customer Service KPIs;

• Respond promptly to customer requests for information or updates;

• Communicate via multiple channels (calls, emails, faxes) to resolve inquiries;

• Step in to assist with colleague portfolios during absences;

• Proactively inform customers about the status of their orders, backorders, and shipments;

• Ensure timely invoicing and shipping of parts, especially at month-end;

• Support issue resolution by helping implement cost-effective recovery plans. - Vaardigheden:
  First experience in customer service is required;
  Familiarity with logistics processes;
  Excellent communication skills;
  Customer-oriented mindset;
  Proactive attitude;
  Proficient in Microsoft Office and other PC applications;
  Familiarity with CRM system;
  Strong analytical and time-management skills;
  Excellent communication, both verbal and written.

• Attesten:
  No attest are required.

• Opleidingsvereisten:
  Bachelor’s degree or equivalent experience.

• Vakkennis:
  First expierence in Customer service is required.

• Talenkennis:
  English.