Customer Service Representative

We are currently looking for a Customer Service Representative. In this role, you will be responsible for processing incoming orders and responding to inquiries from both internal and external customers. Key Responsibilities - Handle customer interactions related to service issues, order processing, and support services; - Begin developing strong relationships with a defined portfolio of customers; - Act as backup support for Customer Service colleagues as needed; - Collaborate with various internal departments to ensure smooth order fulfillment and delivery; - Process and amend orders in the system, providing immediate confirmations to customers; - Coordinate with third-party logistics providers to ensure complete and accurate documentation for timely deliveries; - Monitor order status and due dates in line with Customer Service KPIs; - Respond promptly to customer requests for information or updates; - Communicate via multiple channels (calls, emails, faxes) to resolve inquiries; - Step in to assist with colleague portfolios during absences; - Proactively inform customers about the status of their orders, backorders, and shipments; - Ensure timely invoicing and shipping of parts, especially at month-end; - Support issue resolution by helping implement cost-effective recovery plans. - Vaardigheden: First experience in customer service is required; Familiarity with logistics processes; Excellent communication skills; Customer-oriented mindset; Proactive attitude; Proficient in Microsoft Office and other PC applications; Familiarity with CRM system; Strong analytical and time-management skills; Excellent communication, both verbal and written. - Attesten: No attest are required. - Opleidingsvereisten: Bachelor’s degree or equivalent experience. - Vakkennis: First expierence in Customer service is required. - Talenkennis: English.