Service Advisor
Your responsibilities
✔ Customer contact at European level: You answer phone and written inquiries from cardholders, sales teams, and internal departments in their own language (Italian, Romanian, English)
✔ Problem-solving & follow-up: You register complaints and ensure complete resolution by actively following up with internal and external partners until the issue is fully resolved
✔ Credit control support: You support customers and sales with outstanding payments, invoice questions, and local tax issues. You communicate in the customer's native language
✔ Administrative processing: You work accurately according to procedures and ensure correct administrative follow-up of customer files
✔ Translation & communication: You translate when necessary and ensure smooth communication between different European markets
✔ Teamwork: You work together with a multicultural team and maintain professional relationships with colleagues and customers
Qualifications
✔ Languages (!) - This is essential:
o Must have: Fluent Italian and English
o Nice to have: Romanian
o Any additional European language is a strong asset!
o Dutch is NOT required - don't let this stop you from applying!
✔ Minimum diploma from secondary education
✔ 1 to 3 years of experience in customer service
✔ You are stress-resistant and can prioritize well
✔ Excellent communication skills, both verbal and written
✔ Strong administrative skills and attention to detail
✔ Proficient with MS Office and you quickly learn new systems
✔ You are a team player who can also work independently
✔ Problem-solving mindset and customer-oriented
✔ You can multitask well and work in a dynamic environment
✔ You appreciate a multicultural work environment