Control center employee (m/f/d) in the emergency and service control center (telephone operator)

As an external personnel consulting company, we are looking for a reliable control center employee (m/f/d) for the emergency call and service control center in Halle (Saale) on behalf of the renowned security service provider – W.I.S. Security Operations Center (SOC). YOUR NEW EMPLOYER W.I.S. SOC GmbH & Co.KG is a VdS-certified emergency call and service control center (NSL) manned around the clock, which, in addition to complex technical monitoring, also implements the extensive action plans and thus often minimizes or even completely prevents costly damage and failures in the event of an alarm. It acts as a professional central office for alarm messages and is part of the broader security solutions of W.I.S. Sicherheit + Service, which operates nationwide. This has been offering reliable and high-quality security and service services in Germany for many years, creating a stable, appreciative and future-proof working environment. Employees from over 70 nations jointly contribute to the company's success and promote a strong, multicultural togetherness that makes it possible to serve customers from a wide range of industries in an innovative and professional manner. W.I.S. employees benefit from a varied working environment, flexible shift schedules, a high level of job security and fair working conditions with punctual pay. The industry is growing, and W.I.S. offers all employees a long-term perspective as well as extensive training and development opportunities that can be relied on. TASKS- Acceptance of emergency calls, alarm and fault messages and forwarding - Initiation of measures according to intervention and action plans - Monitoring of video, security, control center systems - Coordination and control of alarm trackers - Documentation of processes according to internal specifications QUALIFICATION- Experience in a control center / call center / hotline is an advantage - Further training as a VdS certified NSL specialist is an advantage - Expert examination according to §34a GewO is an advantage - Stress resistance, service orientation and reliability - Application-proof IT skills EMPLOYER BENEFITS - Collectively agreed hourly wage from € 15.64 (gross) per hour - Permanent employment contract after completion of the probationary period - Working hours in 12-hour shifts- € 250.00 Welcome bonus after the probationary period - Corporate benefits, non-cash benefit card and company pension scheme A FEW WORDS AT THE END Are you looking for a secure job near you, where you enjoy your work and where the team is right? Perfect... You've come to the right place! As an external personnel consulting company, we support our clients in their search for new talent and you will receive your new employment contract directly from the employer. Do you have any questions about the position and would like to learn more? No problem! Feel free to write to us via WhatsApp or Signal (+49 160 926 03 719) if you have any questions or would like to tell us who you are and why you are a good fit for this team. We look forward to getting to know you!