Customer service representative

Ground Operations Staff- Copenhagen Airport

China Eastern Airlines Co. Ltd, Copenhagen Office
Denmark, 2770 Kastrup
Full-time
Direct hire
Phone: Tel.: 4553565275
Contact Employer

About the Role We are seeking dedicated and professional Ground Operations Staff to join our team at Copenhagen Airport. The successful candidate will support daily flight operations by providing high-quality service at the check-in counters, boarding gates, and ramp areas, ensuring safe, efficient, and punctual flight handling. Key Responsibilities Perform passenger check-in, document verification, and luggage handling at the check-in counters. Manage boarding procedures at the gate, including announcements, passenger coordination, and communication with flight crews. Coordinate ground handling activities on the ramp, ensuring safe aircraft turnaround operations. Maintain communication with airline operation centers, airport authorities, and service partners. Ensure compliance with safety, security, and operational standards. Provide exceptional customer service and resolve passenger inquiries professionally. Qualifications Prior airport or aviation experience preferred. Strong communication and customer-service skills. Ability to work in a fast-paced, multicultural environment. Flexible schedule, including weekends and holidays. Proficiency in English; knowledge of Danish or Chinese is an advantage.

Translated
Job offer details
Work schedule: Full-time
Number of posts: 1
Job offer language: English (en)
Workplace
Location city: 2770 Kastrup
Location region: City of Copenhagen
Country: Denmark
Company
Employer name: China Eastern Airlines Co. Ltd, Copenhagen Office
Contact name: Yandi Zhou
City: 2770 Kastrup
Country: Denmark
Phone: Tel.: 4553565275