IT asiantuntija, Infosys, Helsinki
We are looking for IT Support Specialist as temporary substitute We at Olvi Group want to ensure a reliable and high-quality IT support service for our business. IT Support Specialist is responsible for supporting company end-users, troubleshooting end-user's issues with computers, software, printers, scanners, mobile devices and other associated peripherals. Your key responsibilities will be: - Effectively address end-user issues through technical analysis - Provide day-to-day end-user support, solve problems with various IT systems - Categorize and prioritize IT support tickets and adhere SLA - Analyze and collaborate to resolve end-user issues while documenting and following up on issues - Interact and communicate at all levels within the company by providing prompt and accurate feedback to end-users about ticket status - Perform training for end-users - Coordinate with external support vendors - Identify and escalate issues as needed in collaboration with IT Teams - Document IT support knowledge base The essential requirements of the job include: - Masters / bachelors degree in Information Technology, Computer Science, or similar. We will also consider students who are finishing their studies in relevant field - Work experience in technical support - Excellent teamwork, customer service and communication abilities - Solid ability to work on assignments according to set priorities and deadlines - ITIL framework and ITSM processes knowledge - Excellent written and verbal communication skills in both Finnish and English We also consider as advantage, if you have Jira or ERP system knowledge. Strong computer skills are needed to research, diagnose, troubleshoot, and identify solutions to customer issues. The ability to focus and follow through to resolution of issues is crucial, alongside strong problem-solving skills. We offer you an interesting position in a growing and developing Olvi Group. The position is temporary due to family leave substitution until February 2027. This role requires on-site work at our office in Helsinki, though remote work can occasionally be arranged. Salary will be defined as per Collective agreement for Food industry (PRO Union) according to level 8 for which the starting salary is 2739 €/month for an employee with degree. You can apply by submitting your application and CV in English by 1st of March.