For our client we're looking for a Customer Service Officer. In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You’ll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving. - Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns. - Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved. - Maintain constant communication with both the customer and service partner, providing regular updates and reassurance. - Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure. - Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support. - Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences. - You speak and write fluently in English Czech, and Lithuanian and/or Polish - You are service-driven and naturally inclined to go the extra mile to support customers in stressful situations. - Strong interpersonal skills help you adapt your communication style to various cultural and professional contexts. - You enjoy working in a diverse team setting and are always ready to help others succeed. - Flexibility to work in a rotating shift schedule, including nights and weekends. - A hands-on mentality with a structured and solution-oriented mindset. - Eagerness to continuously develop your skills and embrace new challenges.