About Us Lotus Aviation Services GmbH As General Sales Agent (GSSA) for Vietnam Airlines in Germany, Set up our new office in FRA Airport. The Role We are seeking a dedicated and detail-oriented Customer Service & Reservations Agent to join our Frankfurt / Mörfelden-Walldorf team. In this role, you'll manage customer enquiries and cargo reservations. Key Responsibilities - Manage cargo reservations using various booking systems - Handle customer enquiries and provide quotations - Support commercial and sales-related activities - Perform general administrative duties - Conduct post-flighting and create flight files - Prepare build instructions for ground handlers - Coordinate road transport and cargo handling Your Profile - Fluent in German and English if possible Vietnamese - Strong communication and teamwork skills - High attention to detail and accuracy - Flexible and resilient in a dynamic environment - Must be legally eligible to live and work in Germany - Available for 40 hours per week Ergänzende Informationen: Anforderungen an den Bewerber: Grundkenntnisse: Zollvorschriften, Zollabwicklung Erweiterte Kenntnisse: Verkauf, Speditions-, Lieferverkehr, Textverarbeitung Word (MS Office), Transportlogistik, Logistik, Lagerwirtschaft, Lebensmittellogistik Expertenkenntnisse: Gefahrgutverladung, -versendung, -transport, Tabellenkalkulation Excel (MS Office), Frachtagentur, Güterverkehr, Internationaler Speditionsverkehr, Luftfrachtmanagement, Luftfrachtspedition, Auftragsannahme, -bearbeitung, Disposition Zwingend erforderlich: E-Mail-Programm Outlook (MS Office)