Call centre supervisor

Team Leader

Netherlands, 3039AN ROTTERDAM
Flexible
Direct hire

Vacature sluit op 31 augustus 2025 GEPLAATST OP 31 JULI 2025 Team Leader - Ballast Water Treatment System Projects Join us as a Team Leader for our Ballast Water Treatment team in the Netherlands or Greece-Thessaloniki. Lead a dynamic team and drive results! Opleiding Hbo/Wo Ervaring Medior Rotterdam Dienstverband Vast Mr. Marine Lees over werkgever Vestiging(en) Walenburgerplein 106, Rotterdam 3039 AN, Rotterdam Beroepen Teamleider Sector Maritiem, Logistiek General We are looking for an enthusiastic Team Leader who is for our Ballast Water Treatment team based in the Netherlands or Greece-Thessaloniki to join our Mr. Marine team. Applicants from these locations are welcome to apply for this position. Leading a team of project managers in the fulfilment of Ballast Water Treatment service projects. Create an environment which encourages and inspires the team to be their best whilst focused on driving results to meet the organizational goals and objectives. Continuously identifying process gaps and seeking to enhance productivity and service quality to achieve operational excellence. The Team Leader reports to the Director of Operations. Description - Leading a team of Project Managers responsible for the coordination of Ballast Water service projects of Mr. Marine Engineers on board of sea-going vessels including quoting, processing orders and planning service attendance on board - Manage communication with customers and subcontractors throughout the project - Measure, monitor and manage team performance focused on the main team targets: revenue, gross margin, hit rate and customer satisfaction - Manage resources in the most efficient and effective way - Leading, coaching and developing Project Managers in the team - Ensure the team utilizes best practices, techniques and standards and identify improvement opportunities in efficiency and effectiveness - Conduct knowledge-sharing sessions within team and cross...

Required experience

Call centre quality auditor (12 months), Contact centre supervisor (12 months)

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