Špecialisti v oblasti reklamy a marketingu

Key responsibilities:

•    Delivering concierge and travel services, such as and not limited to: dining reservations and suggestions, flower orders and gift baskets for special occasions, ticket enquiries, locating hard-to-find items, assistance while travelling, hotel and transfer bookings, guide services, yacht, chalet/villa/apartment bookings, air tickets, jets and helicopters arrangements and product comparisons, and any other support client might need.  
•    Controlling of Premium and Call Center requests.
•    Ensuring ongoing telephone communication with the clients.
•    Accomplishing Insignia Shareholder personal requests.
•    Filtering incoming e-mails, queries, phone calls and invitations by redirecting or taking forward as appropriate.
•    Managing requests (receiving, handling and control).
•    Maintaining database in CRM daily.
•    Activating Call Center Clients based on targets.
•    Providing support to the Premium Back Office and MICE Team on Holidays/Vacations/Days Off/on manager’s request.
•    Working closely with international partners and service suppliers, conditions negotiation.
•    Providing meaningful and relevant knowledge and insight to customers regarding the services that we can offer.  
•    Utilising a variety of resources, including search engines, web-sites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions.    
•    Supporting Marketing division with ideas for newsletter for the call center clients.
•    Participating in cross training modules (concierge-shopping-travel-control).
•    Providing support and training for the newcomers.
•    Maintaining acceptable performance standards including effectiveness, efficiency and quality.
•    Working in a fast-paced, structured call center environment.