Floor Manager

Cafe Flottenheimer is seeking a dedicated and experienced Floor Manager to lead the waiting team and ensure an exceptional dining experience for guests. The role involves coordinating daily front-of-house operations, combining hands-on waiting duties with the supervision of the service team.

Key Responsibilities

• Welcome guests, take orders, and serve food and beverages
• Coordinate daily service, allocate sections, and organize waiting staff duties
• Brief, guide, and train waiting staff to maintain service standards
• Coordinate orders and service timing with the kitchen team
• Monitor beverage stocks, arrange replenishment, and minimize waste
• Handle reservations, guest enquiries, and complaints professionally
• Oversee payments, opening and closing routines, and dining-area cleanliness

Working Conditions

• Full-time position
• Guest-facing restaurant environment (outside the kitchen)
• Working hours may include mornings, evenings, weekends, and public holidays
• Responsibility for maintaining service, hygiene, safety, and operational standards throughout each shift

Requirements

• Solid experience as a Floor Manager, Head Waiter, or in a similar supervisory service role
• Strong leadership and communication skills, including the ability to coordinate a busy team
• Knowledge of beverage service, stock control, and payment systems
• Passion for hospitality and delivering attentive, professional guest service

Benefits

• An exciting and welcoming workplace
• Salary based on qualifications
• Opportunity to influence service routines and the development of the waiting team
• A committed team and professional work environment