Customer Advisor

Swedish speaking

Work tasks:

• Offer excellent customer support via phone, e-mails, and chats for our main brands: Bosch, Siemens, Gaggenau and NEFF
• Communication with other departments like logistic, billing, planning and transportation
• Order creation for both services and products
• Handle various customer requests with the help of user manuals, websites and our internal product information systems
• Provide information about products and services and support customers with purchase decisions
• Identify the technical or delivery problems or user issues, determine the cause, and offer the best solutions

We offer:

• Opportunity to work in a successful company with high quality brands
• Exciting and challenging work with a very supportive team
• Home office possibility, however, office presence 60% required
• An annual bonus and health benefits
• Profound training and strong support throughout the daily work
• Working time from Monday to Friday during office hours

Other requirements:

• You are service-minded, enjoy helping people and possess a caring attitude towards customers
• You can multitask in a fast-paced environment and have quick self-sufficient thinking
• You have worked in customer service before
• You are fluent in Swedish (verbal and written)
• You can communicate in English
• Work experience in call center would be an advantage