Customer Service Representative (m,w,d) Banking and financial Services : German (Callcenteragent/in)
Start: 03.08.26 DUTIES AND RESPONSIBILITIES: - Provide customer support and resolve customer inquiries via phone, email, chat and social media channels - Assist customers with questions related to financial products, payments and account services - Investigate customer queries and provide accurate, solution-oriented assistance - Maintain professional and high-quality communication across all customer interactions - Accurately document customer cases and relevant information - Escalate complex or unresolved issues to the appropriate teams - Meet defined quality and productivity KPIs - Deliver customer support in line with internal processes and quality standards. REQUIREMENTS: - Native or fluent German or Swedish speaker - Good command of English - Completed secondary education - Previous customer service experience is an advantage - Good computer and technology skills - Strong customer interaction and problem-solving abilities - Ability to multitask and work effectively under pressure - Friendly, reliable and customer-oriented personality - Clean criminal record - Willingness to relocate to and work on-site in Larnaca, Cyprus - Flexibility to work rotational schedules, including weekends. BENEFITS: - Relocation package for candidates moving to Cyprus - International working environment - Training provided - Opportunity to gain experience within a global financial customer support environment and many more!!