Department Manager

We are looking for a Department Manager to lead, develop, and grow our Technical Communication and Data Solutions business at our Oulu/Kemi office. In this role, you are responsible for business growth, key customer relationships, and people leadership. You combine a strong commercial mindset with an understanding of how technical documentation and information management create value for customers and support efficient, profitable operations. Your responsibilities Business growth and sales ·Own and drive business growth for the department together with Etteplans sales organization ·Take an active, hands-on role in consultative sales, including identifying opportunities, shaping solutions, and supporting or leading customer negotiations ·Develop existing customer relationships and build new ones, acting as a trusted partner to key accounts ·Contribute to revenue, profitability, and pipeline targets for the department Leadership and delivery ·Lead and develop a team of specialists and/or project managers in Technical Communication and Data Solutions ·Set clear goals and priorities, support performance, and develop both technical and commercial capabilities in the team ·Ensure customer projects are delivered with high quality, on time, and in line with commercial targets ·Work closely with project management to balance capacity, quality, and profitability Collaboration and development ·Collaborate across Etteplan units and functions to build competitive, value-driven solutions ·Contribute to the development of service offerings, processes, and ways of working ·Promote longterm customer success through a consultative, partnership-oriented approach To be successful in this role you have ·Several years of experience in consultative B2B sales, business management, or customer leadership in an expert or technology-driven environment ·Proven ability to grow customer accounts or business areas and work with revenue and profitability targets ·Experience in leading people or expert teams in a project-based business ·Solid understanding of project delivery, commercial responsibility, and profitable business ·A relevant Bachelors degree (e.g. technical or business) ·Fluency in Finnish and English, both spoken and written