Operations & Guest Relations Manager

Location: La Tre (multiple locations in Denmark)
Employment Type: Full-time
Reports to: Founder / Head of Operations

About La Tre

La Tre is a modern Vietnamese grab-and-go and takeaway concept focused on fresh ingredients, authentic flavours, and warm hospitality. We are building a fast-growing brand with high standards, strong culture, and a customer-first mindset.

We are looking for a passionate, organised, and people-focused leader who can support day-to-day operations and elevate the guest experience across our stores.

Role Overview

The Operations & Guest Relations Manager plays a key role in ensuring smooth store operations, maintaining service quality, and creating an exceptional guest experience.

You will support staff, streamline workflows, handle customer communication, and help drive operational excellence as the brand grows.

This role is ideal for someone who thrives in dynamic environments, is hands-on, solution-oriented, and passionate about hospitality and operations.

Key Responsibilities

Guest Experience & Customer Relations

Maintain a welcoming service culture

Handle customer feedback and complaints professionally and promptly

Support front-of-house training to ensure consistency in service

Monitor customer experience touchpoints (in-store, online, delivery platforms)

Operations & Team Support

Support daily store operations and staff coordination

Ensure SOPs, hygiene, and service standards are followed

Assist in onboarding and training new staff

Help maintain inventory, scheduling, and store readiness

Brand & Quality

Uphold La Tre’s quality, brand, and presentation standards

Review customer feedback from platforms (Wolt, Google, etc.) and identify improvements

Support implementation of new menu items, promotions, and processes

Problem-Solving & Communication

Anticipate and solve operational challenges

Communicate clearly between locations, kitchen teams, and management

Ensure smooth operations during busy periods and special events

Qualifications & Skills

Must-Have

Experience in hospitality, retail, or service environment

Strong communication and interpersonal skills

Excellent problem-solving and organisational abilities

Hands-on mindset — not afraid to step in where needed

Calm under pressure, customer-focused attitude

Nice to Have (Plus)

Previous management or supervisor experience

Experience in café/restaurant/takeaway operations

Familiarity with scheduling, point-of-sale systems, or delivery platforms

Interest in Vietnamese culture/cuisine