Department Manager
About the Role We are looking for a strong and structured Assistant Manager to support the General Manager in driving sales, team performance, and operational excellence in our Massimo Dutti store in Copenhagen. This role requires a proactive leader with a commercial mindset, strong organizational skills, and the ability to manage both people and processes in a fast-paced retail environment. Key Responsibilities - Product & Commercial Focus - Support the General Manager in managing all sections to achieve sales targets. - Ensure high standards of product presentation and visual merchandising. - Analyze product performance and implement actions to improve results. - Execute commercial actions based on reports. - Maintain communication with HQ and local commercial team. Operations & Processes - Support stockroom management and merchandise flow. - Plan and organize daily operations to maximize productivity. - Ensure compliance with company procedures and omnichannel processes. - Supervise store technology. - Lead new projects and updates. - Minimize shrinkage and manage action plans. Customer Experience - Ensure excellent customer service standards. - Lead by example on the shop floor. - Handle customer issues effectively. People & Leadership - Support scheduling and coverage. - Train and develop team members. - Provide continuous feedback. - Identify talent and support succession planning. - Ensure compliance with health & safety standards. Requirements Experience: - 3–4 years in a leadership retail role. - Strong understanding of sales KPIs. Skills: - Leadership and communication skills. - Organized and results-driven. - Problem-solving ability. What We Offer - Career growth in an international company. - Dynamic work environment. - Training and development opportunities