Digital Trust and Safety Analyst with German and English (Callcenteragent/in)
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. Let’s Make a Difference Together Join our mission to help small and medium-sized enterprises lower energy costs and protect the environment. Why you’ll love it here: - Work in the amazing TELUS Tower - right in the heart of Sofia - Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey - Vibrant chill & gaming zones to recharge and have fun - Join our German community and be part of an incredible, friendly team - 50+ benefits and services to choose from - Additional health insurance - Employee Рeferral Program: Refer your friends and get an additional bonus — plus an extra bonus if they start within 1 month! What You'll Do: - Conduct qualified B2B outbound calls to small and medium-sized enterprises across Germany - Present and explain DIN-compliant energy audits to decision-makers - Schedule appointments and send confirmation emails and SMS - Accurately document all scheduled appointments and relevant information - Contribute to reducing energy consumption and promoting sustainability What We're Looking For: - Experience in the B2B sector with at least one year of Sales experience - Fluency in German and a good command of English - A target-driven and self-responsible working approach What We offer: - Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs - 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home - Fixed Salary: €1,650 gross - Welcome Bonus: €1,000 (50% after 3 months, 50% after 6 months) - Sales Bonus: average 30% after onboarding - Working hours: 10:00 AM to 19:00 (7:00 PM) - Stable job and career development opportunities Does it sound like the perfect job for you? APPLY NOW! About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.