IT Support Technician (Finland) – Digital Workplace & IT Infrastructure

Are you a service-minded IT professional who enjoys solving problems and ensuring a smooth digital work environment for colleagues? Do you want to play a key role in maintaining stable and secure IT services across a Nordic organisation? If this sounds like you, you might be the IT Support Technician we are looking for.

Were looking for a handson IT Support Technician who will deliver highquality enduser support and help ensure stable, secure daytoday IT services within Digital Workplace & IT Infrastructure. You will provide onsite support in Finland and remote support across the Nordics, ensuring a consistent, reliable user experience—wherever our colleagues are.

In this role, you will be responsible for:

• Delivering enduser IT support — handle incidents, service requests and user issues promptly and professionally.
• Managing enduser devices & workplace equipment — provisioning, installation, replacement and support for laptops, mobiles, peripherals, and meeting room tech according to standards.
• Supporting identity & access — onboarding/offboarding, account setup, MFA, permissions and standard configurations aligned with policy.
• Executing approved operational & security tasks — endpoint security, patching, device compliance and vulnerability remediation.
• Contributing to stability & change readiness — support incident resolution, escalations and major incidents; assist with releases, migrations and infrastructure changes.
• Collaborating with vendors & internal experts — coordinate local vendor repairs/onsite services; work closely with the Head of Digital Workplace & IT Infrastructure and senior technical roles on complex issues.
• Documenting & sharing knowledge — capture common issues, solutions and procedures in the Nordic IT knowledge base.

We expect you to have:

• Experience in Microsoft 365 support and administration
• Experience in Windows client management, including Intune and Autopilot
• Hands-on experience with on-site hardware support
• Basic networking knowledge
• Experience with identity and access management (Entra ID)
• Experience in ticket handling (preferably Jira)
• Experience in generic application support
• Fluent Finnish and English language skills, both spoken and written
• A relevant IT Technician education
• A valid drivers license and access to a car

Your background may include:

• Experience from an IT Service Desk
• ITIL processes (and preferably ITIL Foundation certificate)
• Experience with outsourced network and data center environments
• M365 certification
• Ecommerce domain understanding
• Swedish language skills

Most importantly, we value your service-oriented mindset, proactive and structured way of working, and genuine willingness to learn and develop. You approach situations with empathy and professionalism, stay calm under pressure, prioritize effectively, communicate clearly, and collaborate smoothly across teams while remaining curious about new technologies.

We offer you:

• A full-time, permanent position in a Nordic setup where your work has clear and visible impact on colleagues daily work experience and the stability and security of our workplace environment
• The opportunity to work in a modern Digital Workplace environment and develop your technical expertise
• A collaborative and supportive team culture where knowledge sharing and continuous improvement are encouraged, and where your contribution is visible, valued, and impactful
• Flexible ways of working combining on-site and remote support

We follow the collective agreement for the commercial sector. The salary range for the position is 2,800–3,300 € per month, depending on your experience and expertise. The primary location is Tammisto (Vantaa), and the role includes travel to other offices (Riihimäki and Tampere).

We look forward to getting to know you! Please submit your application by 22 March 2026 and join us in strengthening a stable and secure digital workplace across the Nordics. The position will be filled as soon as the right candidate is found.

Bygghemma Finland develops successful and fast-growing Finnish e-commerce businesses and is a leading player in the DIY sector in Finland. Our online stores, Netrauta.fi and Taloon.com, attract over two million monthly visitors interested in building, renovating, and interior design. We offer more than 200,000 products from over 1,000 leading brands in construction and interior design.

We are pioneers in e-commerce solutions and employ some of the best e-commerce professionals in Finland. In Finland, we currently have a team of around 100 e-commerce professionals.

We are part of the Bygghemma Nordic organization, which employs approximately 300 people in total. Additionally, we belong to BHG Group, a company listed on the Stockholm Stock Exchange, employing over 2,000 people across the Nordic countries.

In autumn 2024, we were awarded the Great Place to Work® certification, meaning we are officially recognized as a great place to work.

Learn more about us: https://jobs.bhggroup.fi/