Müügispetsialist
Head of Support (Fintech/e-commerce/processing) Work tasks: We are a B2B payment processing company with offices in Estonia, Spain, Switzerland and Kazakhstan. Our tech works. Our support discipline doesn’t. We don’t need someone to build KPIs, templates or “support strategy”. We need someone who makes sure **clients never sit unanswered**. What’s broken We have ~8–10 support agents, scripts, rules and tech. What we don’t have is **control**. Messages from key merchants can sit 30–40 minutes. Founders end up jumping into chats themselves. That’s why this role exists. Your job You run support **in real time**. You will: - Monitor all support channels - Know who is on duty - See when a client is being ignored - Push, escalate, call, force — until someone takes ownership - Make sure tech gives an answer and it reaches the client - Track who keeps failing and replace them You don’t solve tickets. You make sure they get solved. You report directly to founders and you can fire people. Why this role In most companies this job is about reports. Here it’s about **keeping revenue alive**. You work with: - real merchants - real money - real problems and you have real power to fix them. We offer: Competitive base + strong annual bonus for performance. Location: - Spain, Barcelona preferred, Europe is fine Other requirements: Who fits You are not a “process” person. You are an **operator**. You should have: - Experience in **fintech, payment processing or e-commerce** - Understanding of **transactions, Visa/Mastercard, conversion drops** - Enough authority that people actually listen to you Languages: - English (must) - Russian (big plus) Location: - Spain, Barcelona preferred, Europe is fine Option to work from home: Yes
Client relations manager