GUEST RELATIONS SUPERVISOR

POSITION SUMMARY  THE GUEST RELATIONS SUPERVISOR IS RESPONSIBLE FOR ENSURING AN EXCEPTIONAL GUEST EXPERIENCE THROUGHOUT THE GUEST JOURNEY, FROM ARRIVAL TO DEPARTURE. THE ROLE FOCUSES ON PERSONALIZED SERVICE, HANDLING GUEST FEEDBACK AND COMPLAINTS EFFECTIVELY, SUPERVISING GUEST RELATIONS STAFF, AND ACTING AS A KEY LINK BETWEEN GUESTS AND HOTEL DEPARTMENTS TO MAINTAIN HIGH SERVICE STANDARDS CONSISTENT WITH A 5-STAR RESORT ENVIRONMENT., CANDIDATE PROFILE THE IDEAL CANDIDATE IS A PROFESSIONAL, SERVICE-ORIENTED INDIVIDUAL WITH EXPERIENCE IN GUEST RELATIONS OR FRONT OFFICE OPERATIONS WITHIN A 4* OR 5* HOTEL ENVIRONMENT., Please note that copy of the letter and CV sent to the employer should also be sent to the (EURES ADVISOR, PANAYIOTA PANAYI, ). Please include the national vacancy reference number