Customer Service Representative (m/f/d) (IT-Kundenbetreuer/in)

Wir suchen Customer Service Representative (m/f/d) Berlin - Vollzeit ab sofort Customer Service Representative (m/f/d) in Berlin Ihr zukünftiges Aufgabengebiet: - Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany) - Place purchase orders for relevant product lines and confirm receipt - Provide Order Confirmation to customer and salesperson following defined process - Communicate delivery status to customers, expedite/escalate deliveries as needed - Collaborate with sales team and/or customer to resolve order-related or customer service issues - Produce and share relevant order-related reports - Communicate effectively with customers via email and/or phone - Provide feedback to management on workflow improvements - Support sales team as needed (e.g., initial inquiry response, quotation prep) - Perform other assigned duties Ihr Profil für die Stelle Customer Service Representative (m/f/d): - Proficient in PC skills with 3+ years' experience, including: - CRM tools (preferably Salesforce) - ERP tools (preferably NetSuite) - Proactive with strong problem-solving skills - Comfortable working across various time zones and diverse cultures - Demonstrated expertise in resolving customer issues with a professional, customer-oriented demeanor - Willingness to exceed defined job responsibilities - Ability to excel in a time-sensitive environment and readily adapt to shifting priorities - Previous experience in the B2B technology industry is a plus - You have an advanced command of both the German and English languages, reaching a proficiency level of C1. Unser Angebot für Sie: - Indefinite employment contract - Annual salary of €44,500, commensurate with the responsibilities - Versatile and responsible role with interesting and varied tasks - Collaboration in a renowned and forward-thinking innovation company - Open, honest, direct, friendly, and uncomplicated interpersonal interactions Interessiert an der Position Customer Service Representative (m/f/d)? So geht es weiter! Sie können über den untenstehenden Button Ihre Bewerbung für die Position als Customer Service Representative (m/f/d) direkt an uns absenden. Alternativ senden Sie uns Ihre Bewerbungsunterlagen direkt per E-Mail oder rufen uns an: (?subject=Meine%20Bewerbung) 030 402 030 99-16