Technical Sales Support

Key Responsibilities
-Set up and prepare demo accounts of our software before sales calls.
-Join or support demo calls when needed (technical side). Take transcript and notes

• Create and manage client accounts in internal tools. Set up customer accounts and do onboarding for customers.
  -Book meetings and manage calendars for sales and research interviews.
  -Answer technical questions from prospects and clients: software-based and hardware-based.
  -Resolve basic technical issues and tickets (login, setup, integrations, data access).

Requirements
-Good understanding of web tools and SaaS platforms.
-Comfortable using CRM, calendar tools, and support ticket systems.
-Good understanding of hardware like computer hardwares, RAM,

• Have good experience of managing communities in Telegram and Discord
• Clear written and spoken English.
• Knowing Vietnamese is an advantage because we have Vietnamese users and partners
• Knowing Finnish is an advantage because we have Finnish clients and partners
• Our official language is English