Call Center Agent - Tourism (m/f/d) 2400 Gross (Call Center Agent)

Call Center Agent - Tourism (m/f/d) 2400 Gross (Call Center Agent)

Conditions

• Work shifts from Monday to Sunday between 7:30 a.m. and 11 p.m.
• Good knowledge of German and willingness to work shifts.
• Position is 100% home office; requires a stable internet connection (at least 16Mbit) and a separate room.
• Reference number: 12016-10003810385-S
• 2400,00 € basic salary (gross! – at 40h/week)

Tasks

• Provide customer service for holiday trips.
• Handle rebooking of flight and travel dates.
• Prepare customer offers.
• Communicate with tour operators.
• Follow up on customer meetings.
• Answer customer questions only.

Requirements

• The agency is tested by DEKRA and approved as carriers according to AZAV (certification number 31T1112195/2).

Preferred

• Ideally, an apprenticeship or professional experience in tourism, travel, hotel management, or a comparable field.
• Motivated career changers are welcome.
• Experience with tourist booking systems and customer service is preferred.
• Eloquent expression and a good way of expressing oneself in addition to good written and spoken German.
• English skills are an advantage for some projects.
• Confident computer use and good knowledge of MS Office applications.

Benefits

• Sunday, holiday, and late bonuses.
• Job ticket.
• Collegial working environment in a nice team with flat hierarchies.
• Careful induction and development of personal strengths.
• Performance-based remuneration (LOV).