Responsible Gaming Specialist
The opportunity Are you a service-minded team player with a passion for helping others? Do you have excellent verbal and written skills in Finnish and enjoy providing top-class customer service? If so, you might be exactly who were looking for. As a Customer Support Specialist, you will support our players across Pafs markets through chat, email and calls. You´ll help them with questions, guide them through issues, and ensure they always receive a professional, friendly and helpful experience. This is a role for someone who is eager to learn, open to new challenges and enjoys a fast-paced, international environment. Your Profile - Fluent in Finnish (spoken and written) - Strong English skills - Previous experience in online customer support and/or the gaming industry is a nice to have - Service-minded, patient and solution-oriented - Positive, organized, reliable and, above all, willing to learn What we offer - A company with steady, purposeful growth since 1966 - A workplace that values wellbeing, teamwork and autonomy - Remote work options (according to policy) - Generous benefits package, including health insurance - A friendly and supportive team based in Mariehamn - Shift work (morning, middle and evening shifts) - Regular team-building events Other information - Type of role: Permanent - Location: Mariehamn - Application deadline: 31.12.2025 We review applications continuously, and all applications are handled confidentially. For further information, please contact the Team Leader of the Finnish Customer Support Team, Nina Koski