German market Customer Service Operations Expert (m/f/d) (Ingenieur/in - Elektrotechnik)

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us! German market Customer Service Operations Expert (m/f/d) Stellen-ID: 21764 Standort: Leinfelden-Echterdingen We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application. Your tasks: - Support the Customer Experience team in delivering top-tier assistance for sales and aftersales queries and take charge of providing outstanding level 2 customer service as required - Providing expert technical assistance and resolving high-level customer complaints efficiently to ensure customer satisfaction - Identifying and improving internal and client processes, spotting TUIs and emerging issues, provide constant feedback on processes and share ideas for improvement - Being an Expert in processes and product knowledge and a role model for your team - Provide an interface with Markets, internal department and third party vendors according to required procedures and policies and maintain all data for resolutions Your profile: - Exceptional verbal and written communication skills in German, with advanced proficiency in English - Knowledge and skills with most commonly used Customer Engagement platforms (MS Office, Salesforce, Jira, SAP) is highly desirable - Effective time-management skills to be able to hit client's SLA and KPIs - Proven experience of delivering customer excellence - Able and available to travel in Europe upon request You can expect... - Experience in exciting and international projects - Continuous salary development - Da Vinci Corporate Benefits - On-the-job training and language courses - Appreciation, motivation and commitment Kontaktdaten für Stellenanzeige Frau Anja Schoser Da Vinci Engineering GmbH Hauptstätter Straße 149 70178 Stuttgart +49 711 72240 138